Frequently Asked Questions
General & Getting Started
1. What is Charts Connect?
Charts Connect is a non-custodial automated trading platform that connects your TradingView alerts directly to your preferred broker or exchange. The platform enables instant, precise trade execution without manual intervention and supports both traditional and cryptocurrency assets. Charts Connect does not hold or transmit customer funds — it acts as a secure bridge between your strategy and your broker, empowering you to automate, validate, and execute trades seamlessly.
2. How do I contact support?
You can reach the Charts Connect support team through the Support or Contact Us sections on chartsconnect.com. Our support staff is available to assist with technical issues, general inquiries, and partnership discussions.
3. What are your support hours?
Charts Connect’s support operates Monday – Friday, 9:00 AM – 6:00 PM (SGT), excluding public holidays. During these hours, our team strives to provide timely assistance to all users.
4. How old is Charts Connect?
Charts Connect Pte Ltd was founded in 2023 in Singapore. The company is led by an experienced team of traders and technologists dedicated to simplifying algorithmic trading and making automation accessible to everyone.
5. Does Charts Connect require coding?
No. Charts Connect is a no-code automation platform. Users can connect ready-made strategies, customize them through simple settings, or access pre-built strategies in the AlgoVault — all without writing a single line of code.